Fayat Energie Services
The teams at Fayat Energie Services and Wobee worked hand in hand to modernise and roll out a unique, personalised employee hub and HR solution.
Before / After: structuring onboarding to create lasting impact
In a context of growth and transformation, harmonising the onboarding of new employees has become a strategic priority. Before Wobee, processes were fragmented, poorly tracked and heavily dependent on HR teams and managers.
Rolling out a centralised employee hub made it possible to structure onboarding, automate low-value tasks and offer a consistent experience to every employee, regardless of their role or location.
The result: a smoother, measurable onboarding journey aligned with business priorities.
❌ Avant Wobee
- Onboarding processes that varied across entities and managers
- Information scattered across emails, shared files and multiple tools
- An employee experience inconsistent between head office and the field
- Difficulty tracking key steps (documents, training, validations)
- Heavy demand on HR teams for repetitive administrative tasks
- Little visibility on onboarding and engagement KPIs
✅ Avec Wobee
- A structured onboarding journey shared across all entities
- A single entry point centralising HR documents, content and tools
- A consistent experience aligned with the employer brand
- Real-time tracking of completed steps and progression rates
- Automated administrative tasks, reducing the HR workload
- Clear indicators to monitor satisfaction, completion and engagement from the very first month
🔎 Spotlight on FAYAT ENERGIE SERVICES
Fayat Energie Services (the energy & digital branch of the Fayat Group) operates in a multi-site, multi-trade and highly field-oriented environment (branches, support bases, work sites, mobile technicians). The challenge was clear: align internal communication, intranet and the employee journey to create a consistent experience between head office and the field, while supporting the digital transformation strategy (CAP 2030).
« [We needed] a tool everyone could log into, in a multi-site, multi-trade, multi-sector environment. » – Élodie Leguillon
At Fayat, Wobee is used on average more than once every two days by an active user.
« [Having] at our fingertips everything that makes life easier in a company. » – Élodie Leguillon
A tool embedded in daily routines
14+ interactions per active user every month → Wobee is used on average every two working days. It's not just consultative, it's operational.
« It's a tool made available […] to stay connected to the company. » – Élodie Leguillon
A structuring entry point for HR & Finance
35% of usage focused on critical topics → Wobee has become the go-to for administrative and financial processes, not just internal news.
« One single entry point that brings all those platforms together. » – Élodie Leguillon
A significant volume of activity
+20,000 average monthly interactions → 240,000 a year. The tool supports a real flow of internal operations at scale.
The challenge
Before Wobee, several pain points were identified:
- Information and tools scattered across systems (payroll, leave, training, safety, etc.)
- Difficulty effectively reaching field populations
- Verbatim (Élodie): « The number-one goal was that everyone should have access to this information. »
- Risk of misalignment between the external employer brand and internal reality
- The need for centralised, measurable internal communication management
- The need to bring the executive committee, managers and field relays on board for change management
Objectives
The project aimed to:
- Create a single entry point for all employees
- Guarantee simple, mobile access for field teams
- Verbatim (Élodie): « It was about having an app. »
- Set up internal communication targeted by job and entity
- Verbatim (Élodie): « Depending on the topic, we address very specific audiences. »
- Structure a shared onboarding journey (field and office)
- Track adoption and engagement KPIs
The solution rolled out with Wobee
Wobee was positioned as the central employee hub, combining intranet, internal communication and HR journeys.
« What won us over was […] your agility. » – Élodie Leguillon
In practice:
- Web access + mobile app to cover every use case
- Secure single sign-on (SSO) and consolidation of existing tools
- Verbatim (Élodie): « You also knew how to address very specific expectations. »
- Centralisation of key information and tools: leave, payroll, HR contacts, training, prevention, CSR
- Segmentation of communications (managers, HSE, HR, branches, etc.)
- Dedicated pages for specific business needs (e.g. content useful for tender responses)
Roll-out & change management
The project's success relied on strong managerial involvement and an approach tailored to the field:
- Active sponsorship from the president and the executive committee
- « Our number-one ambassador is our president. » – Élodie Leguillon
- Appointment of intranet relays in each entity
- A differentiated communication kit:
- Digital for office teams
- Posters in support bases + QR codes + printed booklets + short videos for field teams
- Integration of the platform into the on-site induction journey
Tracking & KPIs
Fayat Energie Services notably monitors:
- Number of logins
- Most-viewed pages
- Participation in quizzes and awareness content
- Watch time on key topics (e.g. safety)
- Engagement by topic or entity
Outcome
Wobee now enables Fayat Energie Services to:
- Centralise the employee experience in a single tool
- Better reach field populations thanks to mobile
- Tailor messages to internal audiences
- Align the external employer brand with internal reality
- Structure communication as a lever for engagement and retention
« You have to know how to adapt to our organisation, and you did it perfectly. » – Élodie Leguillon
To go further: From head office to the field: how Fayat Energie Services aligns communication, intranet and employee journey to drive engagement.
Wobee allowed us to bring a concrete answer to our challenge, with a tool where everything is easily accessible, at our fingertips, to truly simplify our employees' day-to-day.
Élodie Leguillon
Communication, Employer Brand & Recruitment
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